EZ Drive Australia
Last Updated: 01 July 2024
Z Drive Australia is committed to protecting your privacy and handling your personal information responsibly. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
In this Privacy Policy, “we”, “us”, or “our” refers to EZ Drive Australia.
By accessing our website, booking lessons, or using our services, you consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.
- What This Privacy Policy Covers
This Privacy Policy explains:
⦁ What personal information we collect
⦁ How and why we collect and use it
⦁ How we store and protect your information
⦁ When we may disclose your information
⦁ Your rights to access and correct your information
⦁ How to make a privacy complaint - Personal Information We Collect
⦁ Full name
⦁ Date of birth
⦁ Contact details (phone number, email address, residential address)
⦁ Learner permit or driver licence details
⦁ Booking, lesson, and drive test history
⦁ Logbook-related information (where applicable)
⦁ Payment and transaction details (processed securely via third-party providers)
⦁ Communications with us (calls, emails, messages)
⦁ Medical or fitness-to-drive disclosures (where required)
⦁ Dash camera, CCTV, or lesson-related video footage - How We Collect Personal Information
We collect personal information:
⦁ Directly from you (in person, phone, email, website, booking forms)
⦁ Through online booking systems and payment providers
⦁ Automatically when you browse or interact with our website
Where personal information is received from third parties, it is handled in accordance with this Privacy Policy.
You are not anonymous when dealing with EZ Drive Australia. - How We Use Your Information
Your personal information is used to:
⦁ Provide driving lessons and related services
⦁ Schedule and manage bookings and drive tests
⦁ Process payments and manage transactions
⦁ Send lesson reminders, confirmations, and service updates
⦁ Communicate important administrative or safety information
⦁ Verify eligibility and comply with VicRoads and legal requirements
⦁ Improve our services, training methods, and customer experience
⦁ Manage safety, incidents, insurance, and quality assurance
We do not sell or rent your personal information to third parties. - Disclosure of Personal Information
We may disclose personal information to:
⦁ Driving instructors, staff, or contractors who require it to deliver services
⦁ Third-party service providers (e.g. booking systems, payment processors, IT providers) under confidentiality obligations
⦁ Insurers, legal advisers, or professional consultants where required
⦁ Government authorities, courts, or law enforcement where required by law
We may also disclose information where necessary to:
⦁ Prevent fraud or unlawful activity
⦁ Protect the safety of individuals
⦁ Enforce our Terms & Conditions - Overseas Storage & Disclosure
Some personal information may be stored or processed using systems located outside Australia, including cloud-based software providers.
By providing your personal information, you consent to overseas disclosure and acknowledge that APP 8.1 may not apply in those circumstances.
We take reasonable steps to ensure overseas service providers handle information securely. - Payments & Financial Information
Payment details are processed securely through third-party payment providers.
We do not store full credit or debit card details on our systems.
All payment providers are required to comply with relevant data security standards. - Storage & Security
We take reasonable steps to protect your personal information from:
⦁ Misuse
⦁ Loss
⦁ Unauthorised access
⦁ Modification or disclosure
Security measures include:
⦁ Secure systems and passwords
⦁ Restricted access to authorised personnel
⦁ Secure data storage procedures
While we take security seriously, no internet transmission or storage system is completely secure. Information is provided at your own risk. - Website Information, Cookies & Analytics
Website Visits
We may collect non-identifying information such as:
⦁ Browser type
⦁ Operating system
⦁ Pages visited
⦁ Time spent on the website
This information helps us improve website performance and user experience.
Cookies
We may use cookies to:
⦁ Analyse website traffic
⦁ Improve functionality
⦁ Deliver relevant advertising
You can disable cookies in your browser settings, however this may affect website functionality.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. - Marketing & Communications
We may send you:
⦁ Lesson reminders
⦁ Booking confirmations
⦁ Administrative or safety-related messages
Where permitted by law, we may also send promotional communications. You may opt out of marketing messages at any time.
Administrative and safety-related communications cannot be opted out of. - Dash Cameras, CCTV & Media
Our vehicles may be fitted with dash cameras for:
⦁ Safety monitoring
⦁ Incident investigation
⦁ Instructor training
⦁ Quality assurance
Footage is handled securely and in accordance with this Privacy Policy.
Use of images or videos for marketing is governed by our Social Media & Advertising consent in our Terms & Conditions. - Retention of Personal Information
We retain personal information only for as long as necessary to:
⦁ Provide services
⦁ Meet legal, regulatory, and insurance obligations
⦁ Resolve disputes or complaints
When no longer required, information is securely deleted or de-identified. - Access & Correction
You have the right to:
⦁ Request access to personal information we hold about you
⦁ Request correction of inaccurate or incomplete information
Requests can be made by contacting us. Identity verification may be required.
📧 Email: 247ezdrive@gmail.com
Administrative fees may apply where permitted by law. - Privacy Complaints
If you believe your privacy has been breached, please contact us in writing.
We will:
⦁ Acknowledge your complaint promptly
⦁ Aim to resolve it within a reasonable timeframe
📧 Email: 247ezdrive@gmail.com
If unresolved, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC). - Changes to This Privacy Policy
This Privacy Policy may be updated from time to time.
Any changes take effect immediately once published on our website. We encourage you to review this policy periodically. - Contact Us
For privacy enquiries, access requests, or complaints:
Privacy Officer
EZ Drive Australia
📧 Email: 247ezdrive@gmail.com
🌐 Website: https://ezdrive.au